Refund and cancellation policy

Last updated 15 October 2026

Store items are digital and are delivered to your account right after payment, so a purchase cannot be cancelled once it has been delivered.

When you get a refund

• Not delivered: if your item has not reached your account within 72 hours of payment and we cannot fix it, you get a full refund.
• Charged twice: a duplicate payment for the same order is refunded in full.
• Wrong item delivered: we deliver the right one, or refund you if we cannot.

When you do not

• The item was delivered to the player name you entered, including a name typed wrongly.
• You changed your mind after delivery, or stopped playing.
• The account was banned for breaking the server rules.

How to ask

Write to (contact email not set yet: STORE_CONTACT_EMAIL) within 7 days of payment with your order number (it starts with SP) and your player name. Approved refunds go back to the original payment method, normally within 5 to 7 working days through our payment provider.

Soul Pixel SMP is not affiliated with Mojang or Microsoft.